Turned away from CEIC 2014

Yesterday I arrived at Caesar’s Palace for CEIC 2014. The primary reason for my trip was to attend a minimum of 10 sessions, requirements for renewing my EnCase Certified Examiner( EnCE) certification. When I went to register and pick up my event badge, I was told there was an error in the system which prevented the folks behind the counter from printing out my badge. As additional staff came by to assist, I was pulled aside and informed that I would not be able to attend the conference.

Their explanation? I work for an organization that is no longer welcome to attend or sponsor CEIC. Even if I were to re-register as an individual and not under my company’s name, I wouldn’t be admitted. Why we aren’t welcome is a mystery to me. The company I work for was recently a platinum and gold sponsor of CEIC in recent years, and my colleagues and I maintain friendships with many individuals at Guidance Software.

The kind folks behind the counter understood the unfair position I was in. Without being able to attend the conference, my EnCE certification would lapse. Every one of those staff members felt for me but had no authority to help. Someone graciously offered to get me in touch with the person in charge of the event, the sole person of authority who could override my “ban.”

While I waited to hear from this person, former colleagues and acquaintances in the industry came by to chat. Their responses to hearing about my registration troubles ranged from wide eyed astonishment to nervous laughter. If this could happen to me, it could happen to them.

No one ever came to speak with me. I waited in the hall for four hours, when I finally received a text message from an unknown staffer, “I’ve been advised that we can’t allow you to attend.” My attempts to text or call the number that contacted me were ignored. I’m appalled that a large, publicly traded company could treat me, one of their users with such disrespect. When a software firm prevents users from maintaining their platform-specific certification, simply because of an affiliation to another software firm in similar areas of expertise, I begin to question their motives, and ultimately, the confidence they have in their own software.

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9 comments on “Turned away from CEIC 2014
  1. Vera O says:

    That’s pretty unfortunate Mike.

  2. Reblogged this on Unstructured and commented:
    We’re quite concerned about the behaviour described in this blog post.

  3. As described, definitely NOT COOL on the part of Guidance Software.

  4. ForensicsGuy says:

    I’ve been told that other software company’s in the forensic space have been blocked from CEIC as well. Ask around and you will hear of others….

  5. GSI needs to offer up an explanation. Regardless of the underlying drama between the competitors – any rejection of a potential attendee should be done immediately, not at the Conference door some 500 miles from home!

  6. Smith says:

    Disgusting! Time to boycott EnCe and CEIC altogether. Clearly Guidance need alot of guidance- they have lost the plot!

  7. Jones says:

    Numbers were down and people were turned away? CEIC is now the Encase users forum. It is no longer the interdependent conference it once was. Their marketing ppl have taken over what was a good event and filled it with spin. I am betting a lot of people will not attend next year based on it being in LV again and all about Encase. It is ok if there is a major sponsor but good conferences need a variety of training and idea’s. If your software is so poor you fear every other software company having a better solution than you. Address that, don’t do it by banning people. FYI – not from same company as Mike!

  8. craigball says:

    They were just being kind. I expect Guidance really turned you away because of your race, religious views, gender and sexual orientation. That, or their new “No one named Mike allowed” policy.

  9. kenm_encase says:

    As requested by Edwin Everett, here is my explanation: http://goo.gl/n6yp0z

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